Please rate our company as follows:

1 =Poor 2 = Not Very Good 3 = Good 4 = Very Good 5 = Outstanding

 

Please rate the company’s performance on the following SALES factors

	1	2	3	4	5
Responsiveness of Sales contact to your enquiries:
Accuracy of quotes communicated to you:
Fulfilling contract requirements:
Timely notification of any delays to your orders:
Accuracy of invoices:
Turn around time on your orders:

Please rate the company’s performance on the following CUSTOMER SERVICE factors.

	1	2	3	4	5
Progressing your orders:
Documentation respective to your order:
Handling of complaints / concerns:
After sales service respective to your order:

Please rate the company’s performance on the following SERVICE QUALITY factors

	1	2	3	4	5
Completeness of Service delivered:
Reliability of the service delivered:
Value and cost effectiveness of the service:

Please rate the company’s performance on the following DELIVERY factors

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On time delivery:
Overall completeness of service delivered:

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